Refund policy

General

Because each item is made to order, I don’t accept returns or exchanges for change of mind. If your order arrives damaged, defective, misprinted, or incorrect, please contact me within 25 days of delivery.

I’ll get back to you within 1–2 business days (Monday–Friday, excluding holidays) and work with you and my production partner to determine the best next step.

Cancellations & Changes

Because orders are made to order and may enter production shortly after they’re placed, I can’t guarantee that an order can be canceled or changed. If you notice an issue with your order, please contact me as soon as possible and I’ll see if changes or cancellation are still possible.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, misprinted, or incorrect, please contact me within 25 days of delivery.

Include your order number, a description of the issue, and clear photos when applicable so I can look into it. I’ll work with you and my production partner to determine the best next step, which may include a replacement or refund when applicable.

Please contact me before sending any item back.

Lost Packages

If your order hasn’t arrived and appears to be lost in transit, please contact me as soon as possible, within 25 days of the estimated delivery date, so I have time to investigate with my production partner.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact me.