Frequently Asked Questions

Shopping with an independent artist works a little differently, but in the best way! Every design at believablyMe Designs starts with me, while trusted production partners help bring my artwork to life on the products you receive.

Here you'll find answers about my artwork, products, ordering, shipping, and returns.

About the Artist & Shop

Who is behind believablyMe Designs?

Hi, I’m Brittany, the illustrator and surface pattern designer behind believablyMe Designs! I create the artwork and patterns you see throughout the shop, then turn them into products designed to add a little more color and whimsy to everyday life.

believablyMe Designs is independently owned and artist-run, so when you shop here, you’re supporting the actual artist behind the designs.

Are all of the designs original?

Yes! Every pattern and illustration in the shop is created by me. I don’t purchase premade patterns or use stock artwork for my designs.

My work usually starts with an idea, a shape, a color combination, or sometimes just a little creative experimenting before becoming the finished pattern you see on a product.

What does it mean to shop from an independent artist?

It means there’s a real person behind the screen! I create the artwork, choose the products, build the collections, maintain the shop, and make the creative decisions behind believablyMe Designs.

I do work with trusted production partners who help print, manufacture, and ship my products. That allows me to focus on what I do best, creating the artwork, while still offering professionally produced products featuring my designs.

Why doesn't the shop have hundreds of products?

believablyMe Designs is intentionally growing at a thoughtful pace. Because this shop is an extension of me as an artist, I want the products and designs I offer to genuinely represent my style and the work I’m excited to put into the world.

Rather than adding products just to fill the shop, I’m focused on building a collection that feels like me, colorful, whimsical, and thoughtfully designed. That means the selection may be smaller, but everything here has been chosen with intention.

How often do you add new designs and products?

There’s no set schedule. New designs and products are added as I create and expand my collections. As an independent artist, I’d rather grow the shop thoughtfully than add things just for the sake of adding them.

Designs & Products

Why isn't every design available on every product?

Unlike a marketplace where every design can automatically be placed on every available product, I choose which patterns I offer on each product in my shop. I consider the design, scale, color, and how the pattern works with the product itself.

I also use my own products, so a lot of those decisions are pretty personal! Often, a design ends up on a particular product simply because it’s something I wanted to buy and add to my own collection!

This means you may see a design on one product but not another. Each pairing is chosen thoughtfully so the products in my shop feel like a genuine extension of me and my artwork.

Will colors look exactly like they do on my screen?

I do my best to represent colors accurately, but screens can display colors differently depending on your device and settings.

Colors can also vary slightly when printed on different materials. Whenever possible, I’ll also include a real-life photo in the product listing so you can get a better idea of how the colors and product actually look in the wild.

Will pattern placement look exactly like the product photo?

Not always. Pattern placement and cropping may vary slightly depending on the product, its size, and the production process. That means your item may not be positioned exactly like the example shown, one of the little variations that can come with patterned products.

Where else can I find your designs?

Some believablyMe Designs patterns are also available through Spoonflower, where you can find them on fabric, wallpaper, and select home décor products.

Ordering, Production & Shipping

Do you make the physical products yourself?

I create all of the artwork and designs, but I don’t personally manufacture each physical product. I work with production partners who print my artwork onto the products and help fulfill orders.

This lets me remain focused on creating original artwork while working with partners who specialize in producing the finished goods.

Are products made to order?

Yes! All products are made to order just for you. Once you place your order, my production partner begins the process of creating your item featuring my artwork.

Making products to order helps avoid producing unnecessary inventory while allowing me to offer a growing selection of designs and products as an independent artist.

How long will my order take to arrive?

Production and shipping times vary by product, so please check the individual product listing for the estimated timeframe for your item.

Because each item is made to order, keep in mind that production time and shipping time are separate. Your item needs to be created before it can begin its journey to you!

How much is shipping?

Shipping costs can vary depending on the products in your order. Your applicable shipping cost will be displayed during checkout before you complete your purchase.

Do you offer free shipping?

Yes! US orders of $75 or more qualify for free shipping.

Where do you ship?

believablyMe Designs currently ships within the United States only.

Why might my order arrive in separate packages?

Because products are made and shipped by a production partner, items within the same order may sometimes be fulfilled or shipped separately.

If this happens, don’t worry! One package arriving before another doesn’t necessarily mean an item from your order is missing.

Returns & Customer Care

Do you accept returns or exchanges?

Because each product is made to order, returns and exchanges aren’t accepted. However, if there’s an issue with your order, please contact me within 25 days of delivery using the Let’s Connect form. 

I truly want you to be happy with your purchase and will do my best to make it right.

What if something is wrong with my order?

If something arrives damaged, defective, or incorrect, please reach out through my Let’s Connect form within 25 days of receiving your order. Include your order number, a description of the issue, and photos if applicable so I can look into it.

If your package appears to be lost in transit, contact me as soon as possible, within 25 days of the estimated delivery date.

I want you to be happy with your experience so if something goes wrong along the way, I’ll work with you and my production partner to figure out the best next step.

Can I cancel or change an order after placing it?

Because orders are made to order and may enter production shortly after they're placed, I can't guarantee that an order can be canceled or changed. If you notice an issue with your order, please contact me as soon as possible and I'll see if changes or cancellation are still possible.

How do I contact you about my order?

Use the Let’s Connect form here on believablyMe Designs. Include your order information and a description of what you need help with so I can look into it for you.

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I will be happy to help you, please contact me by visiting the Let's Connect page.